Auto-route feedback to the right team member
FeedbackRouter uses AI to analyze incoming customer feedback and instantly routes it to the most relevant person or department — no manual triage needed.
Get Started — $49/moCancel anytime. No setup fees.
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Instant Routing
Feedback lands in the right inbox within seconds via webhook or email.
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AI Categorization
OpenAI analyzes tone, topic, and urgency to pick the best assignee.
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Routing Analytics
Track response times, team load, and feedback trends in one dashboard.
Simple Pricing
Pro Plan
$49/mo
Everything you need to stop losing feedback in inboxes.
- ✓ Unlimited feedback routing
- ✓ AI-powered categorization
- ✓ Webhook + email integrations
- ✓ Configurable routing rules
- ✓ Team assignment dashboard
- ✓ Analytics & reporting
- ✓ Slack notifications
- ✓ Priority support
FAQ
How does the AI routing work?
FeedbackRouter sends each incoming message to OpenAI, which classifies the topic, urgency, and sentiment. Your routing rules then match those tags to the right team member automatically.
What integrations are supported?
We support inbound webhooks (Intercom, Typeform, Zendesk, custom) and email forwarding. Slack notifications are included so your team is alerted instantly.
Can I change routing rules after setup?
Yes. The dashboard lets you add, edit, or disable routing rules at any time without touching code. Changes take effect immediately.